![]() Once you have the base map you can easily and quickly attach collateral and data to tell your customers’ stories, from high-level overviews of customer lifecycle stages to granular inspections of processes and interactions. There are over 20 different mapping visualizations available, allowing you to find just the right visualization for your customers experience. ![]() It allows you to use words, iconography and images to create the base map. SuiteCX enables users to capture and visualize a wide combination of emotional, functional and data-driven customer information. SuiteCX changes this by providing an array of CJM visualization templates and tools with all interaction and segment information kept in a centralized database, coordinating and streamlining the efforts of large and diverse CX teams however and wherever they choose work. The design conventions were often reinvented every time. Traditionally, creating CJMs was a manual process, subject to endless “node complexity” where the cross tabulation of channels, interactions, segments, etc., created a tedious, unconnected cataloging effort. ![]() ![]() It helps them to see every interaction for its own (inclusive of channels, data and even emotions) as well as see the interactions in concert. It enables teams to collaborate on a central vision and put themselves into the minds of customers. CJMs and infographics enable the team and its executives to gain a clear understand of the future experience in intuitive pictures. Customer Journey Mapping (CJM) and Infographics are powerful tools for envisioning, designing and visualizing a holistic experience from the customer’s point of view. ![]()
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